Keep your Magento Open Source or Adobe Commerce store secure, fast and up to date.
Our Adobe-certified Melbourne team handles the patches, upgrades and fixes —
on a monthly retainer or pay-as-you-go, whichever suits you.
Adobe Certified Experts · Magento specialists since Magento 1 ·
Retainer or pay-as-you-go, with no lock-in contracts
Why Magento stores need looking after
Magento gives you more freedom than a hosted platform like Shopify: your own code,
your own hosting, any integration you need. The catch is that keeping it healthy is
your job, not the platform’s. On Shopify or BigCommerce, the platform patches
itself. On Magento, someone has to do it — and do it on time.
Security patches can’t wait
Adobe releases security fixes for Magento a few times a year, plus emergency ones
when something serious turns up. The gap between a fix being released and attackers
trying to exploit it is now measured in weeks, not months. Take the “SessionReaper”
flaw (CVE-2025-54236) in September 2025: Adobe released an emergency fix, and about
six weeks later attackers were mass-targeting stores that hadn’t patched. They were
taking over customer accounts and, in some cases, running their own code on the server.
Every version has an end date
Each Magento 2.4 release gets about three years of official support. Adobe Commerce
2.4.6 left standard support on 11 August 2026, and 2.4.7 follows on 31 May 2027.
After that, security patches stop. Staying supported means planning an upgrade every
year or two — not once a decade.
The software underneath keeps moving
Every Magento release needs newer versions of the software it runs on: PHP, the
database, the search engine. Your hosting has to keep pace. Skip that step and an
upgrade either fails or leaves you on an unsupported server.
Extensions and integrations break quietly
Most Magento stores rely on dozens of third-party extensions, plus connections to
your ERP, payments, shipping and marketing tools. Any one of them can stop working
after a patch or upgrade — and often nobody notices until orders stop syncing
or checkout breaks.
Customer data and card payments raise the stakes
A hacked store isn’t just lost sales. Since March 2025, the payment card industry
standard (PCI DSS v4) has required tighter controls on scripts running on payment
pages. And under Australia’s Notifiable Data Breaches scheme, many businesses must
report a data breach to the Office of the Australian Information Commissioner (OAIC)
and to the people affected. That’s a lot of risk for a patch that didn’t get applied.
What our Magento support covers
Our Magento and Adobe Commerce support covers everything your store needs to stay
secure, fast and selling.
Security and updates
Security patches and emergency fixes, tested before they go live
Magento version upgrades within 2.4.x
PHP, database and search engine upgrades in step with Magento
Extension updates and compatibility checks
Stability and monitoring
Uptime monitoring, so we know when your store goes down
Performance monitoring with New Relic (if you’re happy to install it), so we catch slow pages and errors before customers do
Version control and automated deployments — most releases go out with zero downtime, or a short one if the database structure changes. Every deployment creates a point you can roll back to automatically.
Quick checks after each release on key pages and customer journeys — search, cart, checkout — so nothing slips through
Fast response when something breaks
Performance
Page speed work, including the speed and usability signals Google uses for ranking
Caching set-up (the tools that make pages load faster) and database clean-up
Hyvä front-end builds and upgrades — a faster, lighter way to build Magento storefronts
Fixes and enhancements
Bug fixes and small new features
Admin, configuration and extension set-up
Help and training for your team on everyday Magento questions
Integrations and hosting
Keeping your ERP, CRM, payment and shipping connections running
Help choosing the right hosting for your store, and migrating to it — including to AWS
Platforms: Magento Open Source, Adobe Commerce (on-premise and Adobe
Commerce Cloud), Magento B2B, and Hyvä. We also support BigCommerce and Shopify
stores. See Services.
Two ways to work with us
Choose the model that suits how often you need help. You can switch between them at any time.
Monthly retainer
Pay-as-you-go (PAYG)
Best for
Stores with a steady flow of work: patches, fixes, improvements
Stores that need help now and then
Commitment
Monthly, with no long lock-in
None ongoing. Prepaid deposits from $1,000 + GST
Hourly rate
Lower than PAYG
Standard rate
How we work
Regular check-ins and a shared to-do list — like having us on your team
Send us a request when something comes up
Tracking
You set priorities and see status and time spent in our project management system
Many stores come to us when a developer leaves, an agency relationship ends, or
nobody has touched the platform in a while. We start with a health check, so you
know exactly where your store stands before any ongoing work begins.
01
Store health check
We review your Magento version and patch level,
extensions, custom code, hosting, security and performance — then give you a
prioritised list of risks.
02
Safe deployments
We move your code into version control and set up
automated deployments. Most releases then go out with zero downtime, each one creates
a rollback point, and quick checks confirm key pages and customer journeys are working
straight after.
03
Fix what’s urgent
Missing security patches and anything putting
orders at risk come first.
04
Agree the plan
You choose a retainer or PAYG. Uptime monitoring gets
set up (plus New Relic if you agree), and on a retainer your tasks, priorities, status
and time spent are all visible in our project management system.
Are you an agency? We also provide white-label Magento support and
maintenance for agencies. See the
white-label case study.
“Their team has always been readily available when needed and very capable and
quick at resolving issues when they have arisen.”
“We get prompt service. Projects go smoothly.”
“Alex always feels like an extension of the Bondi Sands team and is always
available to help support our business objectives.”
Who looks after your store
Your account is managed from Melbourne by one of our directors — you won’t be
handed off to a junior account manager. The work itself is done by experienced,
certified Magento developers. We’ve worked with Magento since Magento 1, with core
team members certified since 2014, and the team holds Adobe Certified Expert
credentials across Adobe Commerce Business Practitioner, Commerce Cloud Developer,
Adobe Commerce Developer and Front End Developer.
About us
Magento support FAQs
What does Magento support and maintenance include?
Applying security patches, upgrading Magento and the software it runs on, keeping
extensions and integrations working, fixing bugs, monitoring the store, and making
small improvements. In short: everything needed to keep your store secure, fast and
selling between bigger projects.
How often does Magento need security patches?
Adobe releases security patches a few times a year, plus emergency fixes for critical
issues. Each one should be applied promptly, after testing, because attacks on known
flaws can start within weeks of a fix being released.
Will updates take my store offline?
Usually not. We deploy through version control and an automated pipeline, so most
releases go out with zero downtime. When a release changes the database structure,
there’s a short planned downtime. Every deployment creates a rollback point
automatically, and we run quick checks on key pages and checkout straight after.
Is my Magento version still supported?
Each Magento 2.4 release gets about three years of support. Adobe Commerce 2.4.6 left
standard support on 11 August 2026, and 2.4.7 ends on 31 May 2027. 2.4.8 and 2.4.9 are
supported until 2028 and 2029. If you’re on 2.4.6 or earlier — or still on
Magento 1 — it’s time to plan an upgrade. A health check will tell you how big
a job it is.
Do you support Adobe Commerce Cloud as well as Magento Open Source?
Yes. We support Magento Open Source on any hosting, and Adobe Commerce both on-premise
and on Adobe Commerce Cloud. On Cloud, Adobe manages the infrastructure, but your code,
extensions and upgrades still need looking after.
Can you take over from another agency or developer?
Yes — and it’s a common way clients start with us. We begin with a store health
check, so you know what you’re inheriting, then fix the urgent risks first.
What’s the difference between a retainer and pay-as-you-go?
A monthly retainer gives you a lower hourly rate, regular check-ins and a shared to-do
list. Pay-as-you-go has no ongoing commitment: you buy a prepaid deposit from
$1,000 + GST, and hours are drawn from it at our standard rate. You can switch between
them at any time.
Do you only work with Melbourne businesses?
No. We’re managed from Melbourne and support Magento stores across Australia.
Should I upgrade Magento or move to another platform?
It depends on your catalogue, integrations and budget. For many B2B and complex stores,
keeping Magento and upgrading is the better value. Our
B2B platform comparison
sets out the trade-offs, and we’re happy to give you an honest view for your store.
Need someone to look after your Magento store?
Tell us about your store and we’ll suggest a support model that fits — a
retainer, pay-as-you-go, or a health check first.
