Ardent Alpaca

Project at a glance

Client: Ardent Alpaca
Business: Premium fashion apparel brand with online and bricks-and-mortar stores
Platform: Magento, multi-site
Hosting: Nexcess (Magento-specialised hosting)
Scope: Security clean-up and hardening, backups and monitoring, admin improvements, ongoing development

Ardent Alpaca came to Magenable after continuous security problems left its online store unreliable.

The challenge

The store was a common target for hacker attacks, and the team also struggled with usability issues when managing website content.

As a result, the website was down for a significant share of the time, and the business was losing both money and reputation.

Melbourne Magento and BigCommerce experts

The solution

Magenable put together a recovery plan and delivered it on a short timeline:

Cleaned malicious code from the website
Installed all Magento security patches
Added further security hardening
Set up a solid backup and monitoring strategy
Improved the admin so the team can manage content more easily
Moved the website to Magento-specialised hosting with Nexcess

The result

Ardent Alpaca now has a fully functioning online store with better security and usability. The store drives direct ecommerce sales and supports the brand's bricks-and-mortar stores.

Ongoing work

Over the years Magenable has also helped Ardent Alpaca:

Run a separate brand website using Magento's native multi-site functionality
Integrate with inventory management and email marketing systems
Add new payment and shipping methods

What our clients are saying about us

Fabrice Boucherat

Marketing and Merchandise Manager,
Dahlsens Building Centres

We have worked with several web development agencies in the past. Every time we felt that we were low priority for them and there was no proactive input into our projects. We’ve been pleasantly surprised by Magenable’s approach. We get prompt service. Projects go smoothly.

Most importantly, as experts in the web space, they advise us on the latest tech trends and are not afraid to challenge our thinking. They’ve also been great at keeping us close to our web analytics and what it means for our digital strategy. I look forward to having many more years of mutually beneficial collaboration with Magenable.

Clare Picot

VP,
Bondi Sands

We couldn’t be happier with Magenable’s level of service. Alex always feels like an extension of the Bondi Sands team and is always available to help support our business objectives – both from a strategy and execution perspective. No project is ever too big or too small!

Highly recommend Magenable to any business looking for Magento specialists to help scale their eCommerce business.

Kovi Gordon

CEO,
Queen of Tickets

My company recently employed services of Magenable to conduct a full website audit on our site. We could not have made a better investment. Alex first worked with us over a few days to get a thorough understanding of our business and our landscape, which is very often overlooked. The report we received at the end was very comprehensive and really data driven.

Important that the findings were not trivial improvements but were all based on increasing sales or improving security. I strongly recommend this to any business that relies on their website for sales and feel that they are not doing everything to their best of their ability. Alex and his team will surely find many improvements that will pay dividends over and over again once implemented.

Stu McIntosh

Founder and CEO,
Fuzzyard

Alex and his team has been by far the best dev team we have worked with. They are quick, courteous and fully transparent. I couldn't recommend their services any higher.

Thanks for your amazing service!

Emil Jowett

eCommerce Manager, Access Hardware

After evaluating several potential ecommerce solutions and development partners we found the combination of Adobe Commerce and Magenable the best choice for our business requirements. Magenable has worked with us through several challenges to create an ecommerce system that fulfills our unique needs providing not only the software solution but expert advice along the way.

Their team has always been readily available when needed and very capable and quick at resolving issues when they have arisen. We look forward to an ongoing relationship with Magenable as we continue to grow our online presence into the future.

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