By definition an online store should be up and running 24 hours per day and 7 days per week. Even short downtime or lost of critical functionality (like broken checkout page or payment gateway) will cost you significant money . If your online store isn't available it means not only lost revenue, but also may cause bad publicity, disappointment of loyal customers and possible penalties from search engines that may negatively affect your ranking. 

Magento support and maintenance packages we offer

We have solid experience to work with both cloud based infrastructure (like Amazon Web Services, Digital Ocean) and more traditional dedicated servers or shared hosting.

PAYG

Pay as you go

10 hours included

6 months to use

  • No ongoing commitments
  • Perfect for SMB

  • 2-3 work days response time
  • Business hours

$1200*  

Bronze

Retainer

8 hours per month included

  • Small, but regular flow of work
  • Faster response time important

  • Priority response
  • Business hours

$940* / month

Silver

Retainer

16  hours per month included 

  • For bigger businesses 
  • Can handle more than minor things and bugs
  • Uptime monitoring

  • Same day response
  • Emergency phone support

$1750* / month

Gold

Retainer

​30 hrs per month inlcluded

  • Top level support
  • Good for large enterprises
  • Uptime monitoring

  • Service Level Agreement
  • Emergency phone support

$3200* / month

* All prices are GST exlusive

How you can use support and maintenance from Magenable?

      • Help with Magento Admin settings and configuration
      • Extension installation, configuration & integration
      • Install Magento security patches
      • Bug fixes
      • Small changes of the website
      • Magento training
      • Consultations of how to use Magento - both simple and complex questions
      • Help with wider range on digital and eCommerce tools (email marketing, analytics, PPC and others)

How the work is organised

  • Web based issue management system (Redmine) to keep track on all incidents and task and report the time spent
  • Issues can be reported via designated email, web interface or by phone as a reserve channel in case of emergency (ongoing packages)
  • We'll set-up or use existing version control system, so can work with your in-house team or other vendor collaboratively 
  • For ongoing packages, if you used all current month hours, extra support is possible based on agreed hourly rates

To find out more and discuss the package that best suit your needs